Hello! This is the Privacy Policy for Mago. We've written it to explain clearly how we handle your information when you use our AI video and image transformation services.

We are Mago, a French company (SAS) with headquarters at 112 avenue de Paris CS 60002 - CX 94306 - 94300 VINCENNES, France (registration number: 92817971200023).

We've built amazing AI technology that lets you transform videos and images into different artistic styles. Our service is currently in beta as we continue to improve and refine what we offer.

Before diving into the details, here's what you should know:

• We collect only the information we need to provide our service

• Your videos and images remain yours - we don't claim ownership of your content

• We do NOT use your uploaded content to train our AI models

• We're transparent about how your data is used

• You have control over your personal information and can exercise your privacy rights

• We take security seriously and use trusted cloud providers (AWS, GCP, and Scaleway)

This privacy policy applies to anyone who visits our website, creates an account, or uses our services. You must be at least 18 years old to use Mago.

• Your email address

• Your name

• Your user ID

• Optional profile information you provide

• Transaction history

• Payment amounts

• Payment method details (handled by secure payment processors, not directly by us)

• Videos you upload for transformation

• Images you upload for transformation

• Results of these transformations

• How you interact with our platform

• Device information (browser type, operating system, etc.)

• Communications with our support team

• Navigation data

• IP address

• Cookies and similar technologies (for website analytics purposes only)

We use your information to:

• Create and manage your account

• Process your payments and subscriptions

• Transform your videos and images using our AI technology

• Improve our services (but importantly, NOT by training AI on your content)

• Respond to your questions and support requests

• Ensure the security and proper functioning of our platform

• Send newsletters and updates (with your consent)

• Comply with legal obligations

Unlike some AI services, we do NOT use your uploaded videos or images to train our AI models. Your content is processed solely to deliver the transformation services you've requested, and we respect your privacy and intellectual property rights.

Different types of information are kept for different periods:

• Account information: Until you delete your account or 3 years after your last contact with us

• Uploaded videos and images: Permanently stored where technically possible, unless you delete them

• Payment information: Duration of your subscription plus legally required accounting periods

• Usage data: Generally 2 years from collection

• Support communications: Until we resolve your request plus 5 years for legal purposes

We may share your information with:

• Our team members who need access to provide our services

• Service providers who help us operate our business (like AWS, GCP, and Scaleway for cloud storage)

• Law enforcement or other parties when required by law or to protect rights

We do NOT sell your personal information to third parties.

As a company based in France, we comply with the General Data Protection Regulation (GDPR). Here's what that means for you:

We process your personal data based on the following legal grounds:

• Contract Performance: When we process your data to provide our services

• Legitimate Interests: When we use data for security, improving our services, or business analytics

• Consent: When we process data based on your permission (like sending marketing emails)

• Legal Obligation: When we're required to process data to comply with the law

Under the GDPR, you have the following rights:

• Right of Access: You can ask us what personal data we have about you

• Right to Rectification: You can ask us to correct inaccurate data

• Right to Erasure: You can ask us to delete your personal data

• Right to Restriction of Processing: You can ask us to limit how we use your data

• Right to Data Portability: You can get a copy of your data in a structured, common, machine-readable format

• Right to Object: You can object to our processing of your data based on legitimate interests

• Rights Related to Automated Decision Making: You can contest automated decisions with significant effects

• Right to Withdraw Consent: You can withdraw consent you've previously given

To exercise any of these rights, email us at hello@mago.studio. We'll respond to your request within one month (or up to three months for complex requests).

While we're not currently required to have a Data Protection Officer, we take your privacy seriously. For any privacy concerns, please contact us at hello@mago.studio

If you're unhappy with how we've handled your data, you have the right to lodge a complaint with a supervisory authority. In France, that's the Commission Nationale de l'Informatique et des Libertés (CNIL), which you can reach at www.cnil.fr

As we use cloud services (AWS, GCP, and Scaleway), your data may be transferred outside the European Economic Area (EEA). When this happens, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses approved by the European Commission

• Adequacy decisions for countries with adequate data protection

• Additional technical and organizational security measures

You can request information about these safeguards by emailing hello@mago.studio

We use cookies only for essential functions and website analytics. We don't use cookies for behavioral advertising or tracking you across the internet.

You can control cookies through your browser settings or through our cookie management tool when you first visit our website.

We've implemented appropriate technical and organizational measures to protect your personal data, including:

• Encryption of sensitive data

• Regular security assessments

• Access controls and authentication requirements

• Staff training on data protection

• Carefully selected service providers with strong security practices

Our services are not intended for anyone under 18 years old. We do not knowingly collect information from children.

If you're a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect

• The right to delete your personal information (with some exceptions)

• The right to opt-out of the "sale" of personal information (though we don't sell your data)

• The right to non-discrimination for exercising your rights

To exercise these rights, email us at hello@mago.studio

We may update this Privacy Policy as our services evolve or when laws change. We'll notify you of significant changes by posting a notice on our website or by sending you an email.

Have questions about this policy or your data? We're here to help. Contact us at hello@mago.studio

Last updated: March 5, 2025